Intelligent Call Routing Intelligent Call Routing Mr. Harrison decides to call his acknowledgment card company to inquire about a name limit increase. He picks up the phone and dials the companys 800 number. He is then prompted by a friendly crossroads that says, Welcome to Mycorp, please enter your 15 digit vomit number. After punching his15-digit account number into the handset, he is pronto prompted by a friendly agent who greets him with, Hello Mr. Harrison, how be you today? Surprised that the agent knew he was the one calling, he then mentions that he is interested in a quote limit increase.
After the agent helps him with his primary objective, the agent says, I noticed you have been traveling a lot belatedly; would you be interested in upgrading to our new Travelers Green rile? Thats right. The agent knows a lot about him, and how? Remember the 15-digit account number he entered? To Mycorp its a great deal more then 15-digits: its about every harvest-feast he has p...If you want to get a full essay, phrase it on our website:
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